Our booking system and your personal data
Lucy Williams Breathwork uses Bookaby for online bookings of events, courses and classes. This page sets out the Bookaby privacy policy which applies to your bookings.
What data does Bookaby collect?
Bookaby collects the following data that is identifiable to you:
Personal identification information (Name, email address, phone number)
Personal information regarding any account that you register (name being the only required field, but optional fields including nickname, dietary, emotional and physical notes)
The booking system also collects the following anonymous data which does not personally identify you, but allows us to track user preferences and experience:
IP address
Details of your activity on our website, tracking your page views including date/time and time spent on each page.
How is your data collected?
The majority of data that Bookaby collects about you is provided by yourself when you:
Create an account and register for our service
Create a booking
Contact us
Make a payment
Bookaby collects data from you automatically when they retain information such as:
Your IP address
The number of times you visit the website
The pages you visit, and the length of time you spend on the pages
They also work with organisations that provide services such as payment processing and website analytics, such as:
Stripe
Hotjar
Google Analytics
Google Drive
Mailchimp
How will Bookaby use your data?
Bookaby will use your data:
To allow you to book a session/event/term
To provide you with information about your bookings
To provide service managers with information about your bookings
To process your payment
To contact you about a request you have made
To send you information about changes to our service or website
To send you marketing information (if you have opted in)
To comply with any legal obligation
To get your feedback about our service
To improve our service (data analysis, trouble shooting, research about user experience)
To manage and monitor our website and service security and safety
We take your data privacy seriously and only use your data in limited, legal circumstances.
How does Bookaby store your data?
All data retained by the Bookaby system is stored and backed up in UK datacenters. Backups are retained for no longer than 28 days and are used only in data recovery situations.
Bookaby will keep your data while you continue to use the service. After two years of inactive use (no interaction with the system) we will inform you by email that we intend to close your account. If we do not hear otherwise, we will proceed to close your account permanently.
Booking PWA: We use Local Storage mainly to persist state information, such as session data.
Manager PWA: Our Manager PWA uses a combination of Local Storage and IndexedDB technology to facilitate the operation of the system.
We use Local Storage mainly to persist state information required for the functioning of the application.
IndexedDB is used to store a local copy of data entities within the system. This includes but is not limited to Session data, Term data, Customer data and Order data. We have taken extensive measures to keep personal data safe by encrypting personally identifiable data within IndexedDB.
Marketing
Bookaby would like to send you information about products and services of ours that we think will enhance your experience and benefit you, but only when you have agreed to receive such information. Depending on the data provided, we may send you this information by email or post. If you want to opt out of this contact you are free to do so at any time by clicking an Unsubscribe link at the bottom of emails.
What are your Data Protection Rights?
Lucy Wiliams Breathwork and Bookaby would like to make sure you are fully aware of all your data protection rights.
Every user is entitled to the following:
The right to access – you have the right to request Bookaby for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – you have the right to request that Bookaby correct any information you believe is inaccurate. You also have the right to request Bookaby to complete information you believe is incomplete.
The right to erasure – you have the right to request that Bookaby erase your personal data, under certain conditions.
The right to restrict processing – you have the right to request that Bookaby restrict the processing of your personal data, under certain conditions.
The right to object to processing – you have the right to object to Bookaby’s processing of your personal data, under certain conditions.
The right to data portability – you have the right to request that Bookaby transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at: support@bookabyapp.com.
What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
How do we use cookies?
Bookaby use cookies to improve your experience on our website/PWA by tracking usage to understand how you use our website.
We use the following Third-party service providers that may also use cookies to provide their service.
Stripe
How to manage cookies
You can set your browser not to accept cookies, however, it might be that some of our website features may not function as a result.
Privacy policies of other websites
Bookaby contains links to other websites. Our privacy policy applies only to our website and PWAs, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Bookaby keeps its privacy policy under regular review and places any updates on this web page.
How to contact us
If you have any questions about the Bookaby privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email at the following address: support@bookabyapp.com
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Bookaby has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office:
· Website: NI ICO Office website.
· Telephone: 0303 123 1114
· Address: The Information Commissioner’s Office – Northern Ireland
3rd Floor
14 Cromac Place,
Belfast
BT7 2JB
